Introduction

Welcome to Ibex Town Car Service Inc. We are dedicated to delivering exceptional service and ensuring a seamless experience for all of our clients. At Ibex Town Car Service Inc., we understand the importance of privacy and are committed to maintaining the trust and confidence of our clients. This policy outlines our practices regarding data collection, usage, and security measures to protect your personal information. Whether you are booking a ride or just inquiring about our services, we want you to know that your privacy is of utmost importance to us.

Information Collection

At Ibex Town Car Service Inc., we collect various types of personal information to enhance our services and ensure a personalized experience for our clients:

• Booking Information: When you book a ride with us, we collect your name, contact information (such as phone number and email address), pickup and drop-off locations, and travel dates.
• Payment Information: We collect payment information, such as credit card details, to process your transactions.
• Information Collected Automatically:
  • Website Interaction: We gather data about how you interact with our website, including your IP address, browser type, and device type. This information helps us improve our website’s functionality and user-friendliness.
  • Cookies and Tracking Technologies: Our website uses cookies to remember your preferences and track your use of our site, which aids us in providing a more customized service.
• Information from Third Parties: We may receive information about you from third-party partners, such as travel agencies or corporate accounts, when they book our services on your behalf. This information generally includes your name and contact details necessary for the booking.

Use of Information

At Ibex Town Car Service Inc., the personal information we collect serves a variety of purposes, all aimed at enhancing the services we provide and ensuring a seamless customer experience. Below are the key ways we use the information:

• Service Delivery:
  • Booking and Ride Management: We use your information to manage and fulfill your bookings, including sending confirmations, ride reminders, and providing updates on driver status.
  • Customer Support: Information helps us respond to your inquiries, handle disputes, and provide assistance promptly.
• Improvement of Services:
  • Feedback and Reviews: We encourage feedback to improve our services. Your contact details may be used to reach out for feedback after a ride.
  • Analytics and Service Optimization: By analyzing how you use our services and website, we can enhance the user interface, increase the efficiency of our service operations, and tailor our offerings to better suit your needs.
• Marketing and Communications:
  • Updates and Promotional Offers: With your permission, we send updates, newsletters, and promotional offers that might interest you based on your history with us.
  • Event-Based Communications: We may use your information to communicate with you during events or special promotions specific to the Orlando area or your particular interests.
• Security and Legal Compliance:
  • Fraud Prevention and Legal Requirements: We use your information to detect and prevent fraudulent activities and ensure the safety of our clients and staff. Additionally, we may need to comply with legal requirements such as responding to legal processes or regulatory demands.
• Customization: Your preferences and usage patterns help us to customize our offerings and make your interactions with our services more convenient and personalized.

Information Sharing and Disclosure

At Ibex Town Car Service Inc., we value your privacy and take significant steps to protect your personal information. We do not sell, rent, or trade your personal data to third parties without your explicit consent. Below are the specific scenarios in which we might share your information:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Ibex Town Car Service Inc., act in urgent circumstances to protect the personal safety of users of Ibex Town Car Service Inc., or the public, or protect against legal liability.
• Business Transfers: In the event that Ibex Town Car Service Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
• Aggregated or De-identified Data: We may share aggregated or anonymized information that does not directly identify you with partners, such as research groups or advertisers. This data may be used to enhance our services or for other business purposes.
• With Your Consent: Other than as set out above, we will provide you with advance notice if your information might be shared with third parties, and you will have the opportunity to choose not to share your information.

Cookies and Tracking Technologies

Ibex Town Car Service Inc. uses cookies and other tracking technologies to enhance your experience on our website and services. These technologies help us understand and save your preferences and login information for future visits, compile aggregate data about site traffic and interactions to offer better site experiences and tools in the future, and monitor advertisements and optimize marketing efforts. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features of our site that make your site experience more efficient may not function properly.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include SSL technology to ensure that your information is encrypted and transmitted securely, regular malware scanning and systems testing to prevent unauthorized access, and secure data storage and handling practices. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

User Rights

You have certain rights concerning the personal information we hold about you, including the rights to access and receive a copy of your personal data on request, request correction or deletion of your personal information, object to processing of your personal data, and request the restriction of processing of your personal information. If you wish to exercise any of these rights, please contact us at the details provided in the contact section of this policy.

Children’s Privacy

Our services do not target and are not intended to attract children under the age of 13. We do not knowingly solicit personal information from children under 13 or send them requests for personal information.

Changes to the Privacy Policy

Ibex Town Car Service Inc. reserves the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

If you have any questions about this Privacy Policy or our treatment of your personal data, please write to us by phone at 321-334-5149or by email at Info@ibexlimousine.com